DEFINITIONS: “Seller” refers to HILLARY KENT & CO “Buyer” refers to the party purchasing product(s) from the “Seller.”
These terms and conditions govern the purchase and sale of all HILLARY KENT & CO products. By placing an order, the Buyer agrees to these terms.
I. PRODUCT CATEGORIES AND RETURN POLICIES
A. FURNITURE All furniture items are final sale and non-returnable. This includes, but is not limited to, seating, tables, case goods, and outdoor furniture.
B. LIGHTING Lighting is all final sale. Any light fixture installed by an electrician is now void of warranty. Some lights may be returned with a 25% restocking fee plus shipping costs. Items must be in original, unopened, and uninstalled condition. Lighting must follow manufacturer installation instructions and your location’s building codes. We are not responsible for confirming these regulations.
C. DECOR AND ACCESSORIES Decor and accessory items are final sale. No returns or exchanges are accepted.
D. FABRIC AND WALLPAPER All fabric and wallpaper sales are final. No returns or exchanges are accepted.
II. PAYMENT TERMS
A. WE DO NOT DELIVER ANY TIME WITHOUT PAYMENT IN FULL PRIOR TO DELIVERY. Full payment, including taxes and shipping, is required at the time of order placement for all lighting fixtures, decor items, accessories, fabric, and wallpaper.
B. FURNITURE To start your order we require a 70% deposit is required at the time of order placement. The remaining balance, including taxes and shipping, is due prior to shipping. Orders will not be shipped until full payment is received.
C. GENERAL PAYMENT INFORMATION Prices are valid for 30 days unless otherwise noted. We accept bank transfers. We do not accept checks. Wire transfer fees are the Buyer’s responsibility. Orders are processed upon successful receipt of the required payment or deposit.
III. CUSTOM ORDERS
Custom orders require full payment at placement and are non-refundable after 48 hours. Changes may incur additional fees and extend lead times. Shop drawing approval typically required and additional fees may apply for drawings.
IV. SHIPPING AND DELIVERY
Shipping costs are the Buyer’s responsibility. Ownership transfers upon carrier possession. Damage claims must be filed within 24 hours of receipt. A 5% monthly storage fee applies after 30 days of order availability.
We offer white glove delivery service to select regions across the world for an additional fee. Please reach out to our concierge team to discuss shipping options and availability for your location.
White glove delivery includes:
Professional in-home delivery
Unpacking and assembly
Placement in your desired location
Removal of all packaging materials
Please note the following for white glove deliveries:
The space for the new piece must be clear and cleaned prior to delivery. Our delivery personnel are not responsible for moving existing pieces.
Please disclose any special instructions such as loading dock requirements, elevator size, or building floor to ensure a smooth delivery process.
In-stock furniture pieces typically ship within 2-3 weeks of order placement. In-stock accessories ship within 3-5 business days. Please contact your project manager prior to purchasing online if you plan to be out of town or have any special instructions for shipping.
IMPORTATION/ EXPORTATION
We import and export products with a 10% service fee. Please note that additional customs duties, taxes, and fees may apply for international orders and are the responsibility of the Buyer.
V. ARTISANAL CRAFTSMANSHIP
HILLARY KENT & CO products are handcrafted by skilled artisans using premium materials. Our signature finishes often result in natural variations, making each piece unique. These subtle differences are hallmarks of our exclusive designs, not flaws.
VI. LEAD TIMES Our standard lead times are 12-18 weeks. However, these times are subject to change due to several factors:
Artisan Craftsmanship: We work with skilled artisan partners to create our unique pieces, which may occasionally result in extended production periods.
Limited Materials: Many of our products utilize rare or specially sourced materials. The limited availability of these materials can impact our production schedule and lead times.
Seasonal Variations: Certain materials may have seasonal availability, which can affect our production timeline.
Lead times begin upon receipt/confirmation of the following:
Confirmation of all finishes and dimensions
Receipt of COM/COL (Customer’s Own Material/Customer’s Own Leather)
Receipt of graded-in fabric
Approval of requested submittals
Approved shop drawings
We will communicate any significant changes to estimated delivery dates as soon as possible.
Expedited production requests can be reviewed on a case-by-case basis and will incur an additional fee proportionate to the piece. Please contact our concierge team to discuss expedited options for your specific order.
VII. INSTALLATION
The Buyer and/or vendor is responsible for proper installation by qualified professionals adhering to manufacturer guidelines.
VIII. INTELLECTUAL PROPERTY
All designs, images, and content on our website and in our marketing materials are protected by copyright and may not be reproduced without permission.
IX. PRIVACY POLICY
Our privacy policy governs the collection and use of customer information. Please refer to our website for the most current version.
X. DISPUTE RESOLUTION
Any disputes arising from these terms or the purchase of our products will be resolved through binding arbitration in the state of Florida or La Paz, B.C.S. México.
XI. PRODUCT REPRESENTATIONS
We strive for accuracy in depicting our products on our website and in our marketing materials. However, to the extent permitted by applicable law, we do not warrant that product descriptions, colors, finishes, or other content available on the website are entirely accurate, complete, reliable, current, or error-free.
Due to the artisanal nature of our products and variations in computer displays, actual colors, textures, and finishes may differ from those shown on your screen. Each piece is handcrafted, often using natural materials that can vary in appearance. These variations are inherent to our production process and contribute to the unique character of each item.
For furniture, lighting, and decor items, slight variations in color, grain, or finish between the product received and the displayed image should be expected and are not considered defects.
For fabrics and wallpapers, we recommend requesting samples before purchasing to best understand the true color, texture, and pattern of the material.
We encourage you to contact our concierge team for detailed product information and to address any specific concerns prior to purchase.
These terms and conditions are subject to change without notice. If any provision is deemed invalid, the remaining terms remain binding.
For up to date information on our warranty and clean and care conditions please contact info@themercantil.com
For questions or clarifications, please contact our client services team at contact@hillarykent.com.